All equipment is carefully checked before it leaves the Audio-Visual Rentals, Inc. (henceforth AVR) facility. If you are picking-up the equipment from us, please ensure that you know how to use it. If you require assistance, our trained staff can demonstrate how to set up and operate the equipment at our facility. If the equipment malfunctions, please notify us immediately.

1. Up to 24 hours prior to scheduled AVR delivery / customer pick-up time: no charge, except for non-refundable deposit.

2. Within 24 hours of scheduled AVR delivery / customer pick-up time: The greater of a one day rental fee or the non-refundable deposit amount.

3. After the equipment has left our warehouse: Full contract amount. No credits or adjustments.

1. All cancellations must be received in writing  between 8:30am-5:00pm, Monday - Friday. Cancellations received after 5:00pm or on a weekend / holiday will be marked received at 8:30am on the next business day. Cancellation charges will apply accordingly.

2. The non-refundable deposit amount shall be 25% of the rental order plus tax for orders of $101.00 or more. The non-refundable deposit amount shall be 50% of the rental order plus tax for orders of $100.00 or less.

Customers may send couriers to pick-up and / or return equipment. The security of the equipment from the time it leaves our facility until the time it is returned will be the responsibility of the customer. The customer designates the courier or representative(s) as an authorized agent to sign for the pick-up and/or return of the equipment/accessories. The timely pick-up and return of equipment is the responsibility of the customer. This Rental Terms and Conditions applies, in its entirety, to all customers who elect to use a courier or representative(s)  to pick-up and/or return equipment to AVR.

1. Equipment picked-up by the customer/courier: At the time of pick-up the customer may request a demonstration of equipment set-up and operation. Operating the equipment on-site is the responsibility of the customer. Should the customer encounter technical problems during the meeting they should call us immediately. If the customer still has a problem, the equipment will be checked upon return to our facility. If the equipment works, the full rental charge will apply. If the customer requires weekend or after-hours telephone support, "on-call" services must be contracted for in advance.

2. Equipment delivered to site: If the installation service offered by AVR is declined the customer will be responsible for the set-up and operation of the equipment. If the customer encounters technical problems, the equipment will be checked upon return to our facility. If the equipment works, all rental and labor charges will apply.

ALL equipment and ALL accessories must be returned by the date and time noted on the DELIVERY SHEET to avoid additional charges. Late and/or incomplete returns will be subject to additional non-discounted daily rental charges until returned. In the event an item is not returned to AVR, daily rental charges will apply until the date the customer authorizes the replacement cost. If the customer fails to return the equipment and/or accessories to AVR within ten (10) days after the expiration of the rental (listed on the Delivery Sheet as "Pick-Up Time") and does not provide written authorization for the replacement cost with the same ten (10) days, then AVR shall charge the cost of the full replacement value plus shipping to the credit card provided for the rental agreement. Daily rental charges shall apply until payment in full is received for the full replacement value of the item(s). Daily rental charges, if incurred, shall be in addition to the full replacement value and no part of the rental charges shall be credited to the full replacement value.

Insurance for the full replacement cost of the equipment rented or any cost for repair is the responsibility of the customer. Breakage requires purchase. Replacement/repair costs will be considered authorized by the purchasing agent for the company and/or the credit card holder.

Should any equipment malfunction, AVR's liability is limited to the pro-rata rental amount of that specific piece of equipment. In no event shall AVR  be liable for consequential damages.

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